도서소개

대상 : 전국 8급 간호직공무원 시험 합격을 목표로 하는 수험생 구성 : 최근 15여년 이상 간호관리 기출문제 분석을 바탕으로 최신 출제경향을 적극 반영   1. 최근 의료기관 인증과 관련된 환자안전, 마케팅, 간호윤리, 간호관리의 법적 고찰 등을   세부적으로 정리, 간호관리학의 최신 동향을 반영 2. 기출에서 한번도 나오지 않았던 새로운 개념의 문제들이 출제되고 있기에 그 부분을   놓치지 않고자 새로운 부분을 추가 삽입하여 세부적으로 정리 3. 각 장마다 2015~2023년 서울시와 지방직 기출문제를 해설과 함께 수록, 최근의 출제경향을  파악할 수 있도록 구성   오정화 간호관리는    1. 필드에서 꾸준한 강의를 진행중인 검증된 저자 2. 공무원 간호관리 강의만 10여년 이상 진행하며 최근 출제경향을 적극 반영 3. 이론서 한권으로 대비할 수 있도록 파트별 충실한 내용정리 4. 역대 주요 기출문제 및 필수체크문제 수록 5. 여러 간호관리 수험서와 강의를 비교하고 선택한 공무원 최종 합격생들이 강력 추천하는 교재 6. 전국 지방별 많은 간호직공무원합격생과 합격수기들로 증명하는 저자 7. https://cafe.naver.com/yulim21c 를 통해 수험생-저자간 커뮤니케이션 채널 상시 운영 8. 다양한 QR 코드로 시험준비, 수험카페 활용, 면접, 합격수기, 강의선택등에 대한 알찬 정보를 제공 9. 현장강의를 그대로 촬영한 최신 동영상강의(www.daebangmajor.com)

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CHAPTER 01 간호관리의 이해 01 간호와 관리의 개념········································ 12  01 관리(management)와 행정(administration)  · ···································································· 12  02 관리과정과 관리기능··································· 14  03 생산성 : 효과성과 효율성···························· 15   02 간호관리의 특성·············································· 17  01 간호관리의 정의와 특성······························ 17  02 간호관리자의 유형······································· 19  03 카츠(Katz)의 관리기술································ 20  04 민츠버그(Mintzberg)의 관리자의 역할······ 24   03 관리이론···························································· 28  01 분류······························································ 28  02 고전적 관리이론··········································· 29  03 신고전적 관리이론······································· 34  04 현대적 관리이론··········································· 37  05 간호관리학의 이론적 모델··························· 43   기출문제 ···································································· 46   CHAPTER 02 기획 01 기획의 이해······················································ 60  01 기획의 개념과 목적······································ 60  02 기획의 특성·················································· 62  03 기획의 원칙·················································· 65  04 기획의 계층화·············································· 66  05 기획의 과정·················································· 73  06 기획 방법······················································ 74  07 기획의 유형·················································· 77   02 목표관리(MBO) ················································ 81  01 목표관리(MBO)의 의의······························· 81  02 목표관리(MBO)의 과정······························· 83  03 목표관리(MBO)의 장․단점························ 85   03 의사결정···························································· 86  01 의사결정(decision making)의 의의와 특성  ····································································· 86  02 의사결정과 문제해결과정···························· 87  03 의사결정의 유형··········································· 89  04 의사결정의 수준··········································· 92  05 비판적 사고와 창조적 사고·························· 94  06 창조적 의사결정방법··································· 96  07 의사결정도구··············································· 99   04 재무관리·························································· 102  01 재무관리(financial management) ········· 102  02 재무제표(financial statement) ··············· 104  03 예산···························································· 106  04 진료비 지불제도········································ 113  05 간호수가와 간호원가································· 120  06 간호관리료 차등제····································· 125  07 간호․간병통합서비스······························ 129   05 시간관리·························································· 136  01 시간관리의 의미와 중요성························· 136  02 시간관리의 단계········································ 136  03 시간관리 도구의 준거 및 시간관리 방법  ··································································· 138 기출문제 ·································································· 140   CHAPTER 03 조직 01 조직과 조직화················································ 164  01 조직(organization)의 개념과 기능·········· 164  02 조직화(organizing)의 개념과 과정·········· 165  03 조직화의 원리············································ 167   02 조직 및 조직구조·········································· 172  01 권력, 권한, 권한 위임································· 172  02 집권화와 분권화········································ 176  03 조직구조 구성요인····································· 178  04 조직구조 결정요인····································· 181  05 공식조직과 비공식조직····························· 183  06 조직기구표(organization chart) ············· 184   03 조직구조 유형················································ 186  01 간호조직구조의 유형································· 186  02 병원조직···················································· 200   04 직무관리·························································· 203  01 직무관리의 개념········································ 203  02 직무설계(job design) ······························· 203  03 직무분석(job analysis) ····························· 208  04 직무평가(job evaluation) ························ 214   05 간호전달체계·················································· 219  01 간호전달체계(nursing care delivery  system)의 개념········································· 219  02 간호전달체계(nursing care delivery  system)의 유형········································· 219   06 조직문화와 조직변화···································· 232  01 조직문화(organization culture) ············· 232  02 조직변화(organizational change) ·········· 237  03 조직유효성················································· 245 기출문제 ·································································· 247   CHAPTER 04 인적자원관리 01 인적자원관리의 이해···································· 268  01 인적자원관리의 개념································· 268  02 인적자원관리의 중요성····························· 269  03 인적자원관리의 과정································· 270   02 확보관리·························································· 272  01 확보관리의 개념········································ 272  02 인적자원 예측 및 계획······························· 272  03 간호업무량(nursing workload) ··············· 273  04 환자분류체계············································· 275  05 간호인력 산정에 대한 접근방법················ 279  06 모집 및 선발··············································· 282  07 배치(placement) ······································ 288   03 개발관리·························································· 292  01 개발관리의 의의········································ 292  02 인력개발(staffing development) ··········· 292  03 인사이동···················································· 303  04 경력개발(career development) ············· 305  05 직무수행평가············································· 308   04 유지관리·························································· 318  01 유지관리의 의의········································ 318  02 보상관리···················································· 318  03 직원훈육(discipline) ································· 324  04 결근 및 이직관리······································· 325  05 노사관계···················································· 328  06 협상(Bargaining negotiation) ················ 330 기출문제 ·································································· 336   CHAPTER 05 지휘 01 지휘의 이해···················································· 356  01 지휘의 개념················································ 356  02 지휘의 기능················································ 356 02 리더십······························································ 357  01 리더십의 의의············································ 357  02 특성이론(trait theory) ····························· 360  03 행동이론(behavioral theory) ·················· 361  04 상황이론(contingency theory and  situational leadership theory) ·············· 366  05 거래적 리더십․변혁적 리더십················· 373  06 리더십의 새로운 패러다임························· 375  07 리더십과 간호············································ 382   03 동기부여·························································· 383  01 동기부여의 의의와 중요성························· 383  02 동기부여이론의 두 분류···························· 384  03 내용이론(content theories of motivation)  ··································································· 385  04 과정이론(process theories of motivation)  ··································································· 391  05 동기부여 전략············································ 397   04 의사소통·························································· 399  01 의사소통의 의의········································ 399  02 의사소통의 과정과 일반원칙····················· 400  03 의사소통의 분류········································ 401  04 의사소통 네트워크(communication network)  ··································································· 405  05 효과적인 의사소통 방안···························· 407  06 조직 내 효과적인 의사소통 방안··············· 410  07 지지적 의사소통의 전략···························· 411   05 주장행동·························································· 413  01 주장행동의 의의········································ 413  02 주장행동의 구성요소와 주장훈련·············· 414  03 자기주장 전략············································ 416   06 갈등관리 및 스트레스 관리························ 419  01 갈등관리···················································· 419  02 직무 스트레스 관리···································· 428   07 임파워먼트······················································ 429  01 임파워먼트(empowerment)의 의의······· 429  02 성공적인 임파워먼트································· 430  03 임파워먼트 리더십····································· 431   08 조정과 협력···················································· 432  01 협력(cooperation) ··································· 432  02 조정(coordination) ·································· 434  03 팀의 이해··················································· 436 기출문제 ·································································· 442   CHAPTER 06 통제 01 통제의 이해···················································· 466  01 통제(controlling)의 의의·························· 466  02 통제의 원칙················································ 468  03 통제의 범위················································ 469  04 통제과정···················································· 469  05 통제기법···················································· 470   02 의료의 질 관리·············································· 472  01 질 관리의 이해··········································· 472  02 질 보장(QA)․질 향상(QI)․총체적 질 관리  (TQM) ························································ 474  03 의료의 질 향상··········································· 477  04 간호의 질 관리(간호업무평가)의 접근법  ··································································· 485  05 간호의 질 평가시기에 따른 분류··············· 489  06 간호의 표준개발········································ 489  07 간호 질 관리의 분석도구··························· 492  08 간호의 질 향상과정···································· 495  09 의료기관의 질 관리사업 및 평가 유형····· 496   03 의료기관인증제도·········································· 500  01 Joint Commission International  Accreditation ··········································· 500  02 의료기관인증제도의 의의·························· 501  03 의료기관 인증기준과 인증절차················· 503   04 환자안전·························································· 507  01 환자안전의 개념········································ 507  02 환자안전 관련 용어···································· 507  03 환자안전의 원칙········································ 509  04 환자안전 관리············································ 511  05 환자안전 향상 활동···································· 513  06 근본원인분석(RCA ; Root Cause Analysis)  ··································································· 518  07 오류유형과 영향분석(FMEA ; Failure Mode  and Effect Analysis) ······························· 520  08 환자안전 문화············································ 521  09 환자안전 전략 및 대처방안························ 523  10 환자안전법················································· 524 기출문제 ·································································· 534     CHAPTER 07 간호단위관리의 실제 01 간호단위관리의 이해···································· 560  01 간호단위관리의 의의································· 560  02 간호단위관리와 구조································· 561  03 간호단위관리자········································· 561   02 환경관리·························································· 563  01 환경관리의 의의········································ 563  02 입원실 시설기준········································ 564  03 소음···························································· 564  04 조명···························································· 565  05 온도와 습도················································ 566  06 환기···························································· 566  07 심미적 환경················································ 567  08 사생활 유지················································ 568   03 안전관리·························································· 569  01 안전관리의 개념과 위험요소····················· 569  02 간호단위 안전관리····································· 570   04 감염관리·························································· 576  01 의료관련감염관리······································ 576  02 표준전파주의············································· 578  03 접촉전파주의(접촉격리) ···························· 579  04 공기전파주의············································· 580  05 비말전파주의············································· 581  06 격리종류에 따른 격리방법························· 582  07 COVID-19 대응전략································· 584  08 의료법상 의료관련감염관리······················ 586   05 물품관리·························································· 590  01 물품관리의 개념과 중요성························· 590  02 물품관리 원칙과 방법································ 590  03 물품의 청구․구매․공급․보관·············· 592   06 약품관리·························································· 595  01 약품관리와 투약관리지침·························· 595  02 약품관리 방법············································ 597   07 환자관리·························································· 602  01 환자간호관리의 개념································· 602  02 입원환자 간호관리····································· 602   08 기록 및 보고 관리········································ 605  01 기록의 개념과 목적···································· 605  02 간호기록의 원칙과 간호사의 책임············· 606  03 기록의 유형················································ 606  04 간호기록의 작성········································ 608  05 간호보고···················································· 610 기출문제 ·································································· 613   CHAPTER 08 간호관리의 법적 측면 01 간호관리의 법적 고찰·································· 626  01 대상자의 법적 권리와 의무························ 626  02 간호사의 환자 권리 보호··························· 628  03 간호사의 법적 의무···································· 630  04 간호사와 간호업무 관련 법적 고찰············ 648   02 간호사고와 법적 책임·································· 654  01 간호사고(nursing accident)의 개념과 유형  ··································································· 654  02 불법행위···················································· 656  03 간호사고에 대한 법적 책임························ 657  04 간호사고의 예방방안································· 663  05 간호사고 시 대응방안································ 664 기출문제 ·································································· 665   CHAPTER 09 간호서비스 마케팅 01 마케팅의 이해················································ 678  01 마케팅의 개념············································ 678  02 마케팅과 관련된 주요 개념························ 680   02 서비스 마케팅················································ 681  01 서비스 마케팅의 의의································ 681  02 서비스 마케팅 믹스(marketing mix) ······· 685   03 의료 및 간호서비스 마케팅························ 688  01 의료서비스 마케팅의 특성························· 688  02 간호서비스 마케팅의 의의························· 688  03 간호서비스 마케팅 과정···························· 689 기출문제 ·································································· 696     CHAPTER 10 간호정보의 이해 01 간호와 정보기술············································ 704  01 정보(information)의 개념과 특성············ 704  02 데이터베이스(database) ·························· 704  03 정보시스템(information system) ·········· 705   02 병원정보시스템과 간호정보시스템············ 706  01 병원정보시스템(HIS ; Hospital Information  System) ···················································· 706  02 간호정보시스템(NIS ; Nursing Information  System)의 의의········································ 707  03 간호정보시스템의 활용····························· 709  04 정보기술 발전 동향과 간호정보관리········· 712  05 환자개인정보 보호····································· 716 기출문제 ················································ 721   CHAPTER 11 간호윤리 01 윤리의 이해···················································· 726  01 윤리의 개념················································ 726  02 윤리이론···················································· 727  03 도덕발달이론············································· 729   02 간호윤리학······················································ 731  01 간호윤리와 윤리적 개념으로서의 돌봄  ··································································· 731  02 생명윤리와 생명윤리위원회······················ 732  03 생명윤리의 원칙········································ 734  04 한국간호사 윤리강령································· 738  05 국제간호사 윤리강령································· 742  06 윤리적 의사결정········································ 744  07 윤리적 문제상황········································ 745  08 인간 대상 연구에 영향을 준 역사적 사건752  09 연구 부정행위············································ 754   03 간호전문직······················································ 755  01 전문직의 이해············································ 755  02 간호전문직의 특성과 필요성····················· 757  03 전문간호분야············································· 757 기출문제 ·································································· 759   ◐ 참고문헌····························································· 762

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